At Nex Move, we are committed to delivering reliable and efficient logistics solutions across India and internationally. This Shipping & Delivery Policy outlines the terms related to order handling, dispatch, transit, and delivery across our service categories.
Our Services
- NEX PACKING & MOVING SERVICES
- NEX STORAGE SERVICES
- NEX TRUCKING & PART-LOAD SERVICES
- NEX COURIER & PARCEL SERVICES
- NEX AMBULANCE SERVICES
- NEX MARKET PLACE
Services are available across major cities in India, with international freight offered via authorized global counter partners.
Service Fulfillment
- All bookings made through the website will be acknowledged with a tracking or reference ID via system-generated email confirmation.
- Services are executed according to the selected service type and the pickup and delivery information provided during booking.
Delivery Timelines
| SERVICE TYPE | ESTIMATED TIMEFRAME |
| NEX PACKING & MOVING SERVICES | 2–10 business days (Depending on scope) |
| NEX STORAGE SERVICES | As per service contract |
| NEX TRUCKING & PART-LOAD SERVICES | 2–8 business days (Based on route/load type) |
| NEX COURIER & PARCEL SERVICES | 1–7 business days (Domestic) & International Subject to destination, mode & customs clearance |
| NEX AMBULANCE SERVICES | 1-2 business days (Based on route/ Availability) |
| NEX MARKET PLACE | 1-2 business days (depending on Pickup/ Delivery Location) |
Note: All delivery times are estimates and may vary due to factors such as distance, service type, road conditions, and third-party delays.
Tracking & Updates
- Customers receive real-time tracking updates via SMS/email.
- You may also track your shipment using the tracking number provided in your service confirmation.
Delivery Attempts & Re-Delivery
- Our logistics partners will attempt delivery up to 3 times.
- In case of failed delivery due to unavailability, rescheduling can be requested. Additional charges may apply for re-delivery or hold at facility.
Delays or Service Interruptions
- Nex Move will notify customers promptly in case of any delays or disruptions.
- Services affected by force majeure events (e.g., floods, strikes, natural disasters) may be delayed or rescheduled without liability.
Customer Responsibilities
- Ensure accurate pickup and delivery addresses with accessible contact information.
- Be available at the time of pickup and delivery or authorize a responsible person.
Contact & Support
- For queries regarding delivery status, logistics coordination, or delivery rescheduling:
- Contact our customer service team with booking details at 1800 419 5949 or email us at enquiries@old.nex-move.com.
Thank you for choosing Nex Move – your trusted partner in logistics and mobility solutions.